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Shipment 24's domestic transportation service allows for the shipping and delivery of documents and parcels within the customer's country.
To complete an express shipment, the following conditions must be met: Weight: 30 kg (108 inches). Then, it must not exceed 274 cm (108 inches). Dimensions: 158 cm (62 inches). The maximum express shipment value (per item) is $50,000. If your shipment does not meet the above conditions, it will not be eligible for express shipping.
Actual weight represents the weight of the package, while volumetric weight refers to the dimensions of the package. For example, if you're shipping a tall vase, the volumetric weight is calculated based on length x width x height divided by 5000.
Ship24 is committed to the principle of information confidentiality and takes it seriously. The company also undertakes to ensure that all personal information (such as identity details, street or email addresses, phone numbers, or any other information recorded on our website) will not be shared or provided to any person, company, or entity.
In order to provide a more convenient, comfortable and cost-effective logistics network, relies on a multi-modal transportation system to move shipments by land, and air.
It is a service through which Shohna24 receives the shipment(s) from the sender's location (e.g., warehouse), handles the export documents at the airport of origin, then transports the shipment to the recipient's country, manages other airport/import issues and regulations, and finally transports it to the recipient's final address.
The shipping company or online store will usually be able to provide you with a tracking number or tracking ID. If you ordered a product from an online store, the tracking number or tracking ID is often found in the email confirmation or shipment tracking notification.
Please ensure you are entering the correct tracking number in the correct format. Check the minimum length of 5 characters and if there are any special characters in the entry. Tabs, commas, spaces, and semicolons are understood as separators between multiple tracking IDs.
You can compare and book domestic and international shipping services, including land, sea, and air options, depending on your location, needs, and the carriers available on the platform.
After booking, you will receive a tracking number that you can use on the website tracking page to follow the shipment status.
Delivery time depends on the service type, destination, and selected carrier. Domestic delivery usually takes 1 to 3 business days, while international shipping may take 3 to 10 business days.
Yes, door pickup is available in most cities through the carriers on the platform. You can schedule pickup during booking.
Hazardous materials, explosives, chemicals, weapons, and any items prohibited by local or international law or the selected carrier policy cannot be shipped.
Yes, optional insurance may be available to protect the shipment against loss or damage, depending on the service and selected carrier.
Please contact customer service immediately. We will review the case with the carrier and explain the claim steps under the applicable terms.
It may be possible if you notify customer service as early as possible before delivery. Success depends on the carrier policy and shipment status.
We accept credit cards, cash on delivery in selected areas, and bank transfers, depending on the available service.
You can reach customer service at +971 55 586 6476 or +971 55 524 6397, via WhatsApp, or by email at support@shohna24.com.
We share your data only as needed to provide the service, for example with the selected shipping company, service providers, and competent authorities when required, in accordance with the privacy policy and applicable laws.