Master Shipping Services & Platform Partnership Agreement

Carrier means the licensed carrier selected for a shipment. Dashboard means the authenticated interface showing shipment-specific commercial and operational terms. Dashboard Commercial Terms means the time-stamped charges, applicable VAT treatment, services, countries, carrier rules, prohibited/restricted goods, weight method and claim deadline displayed and accepted for a shipment. Merchant means a business onboarded by that has separately accepted Schedule 1. Service Credit means the single-purpose, nontransferable prepayment ledger described in Clause 7. Carrier Terms means the Carrier's current mandatory and contractual conditions applying to a shipment.

appoints as its exclusive technology-enabled shipping aggregator and coordinator for supported services, countries and Carriers displayed in the Dashboard. may contract with and route shipments through licensed Carriers. Unless the Dashboard expressly states otherwise and holds the required licence, is not the physical carrier, freight forwarder, customs broker, insurer, bank or payment service provider. shall not represent otherwise. Actual carriage, customs handling and delivery are performed by the selected licensed Carrier or authorised provider under its applicable terms.

Each Party warrants throughout the term that its legal name, licence, authorised activities, corporate authority and Carrier or subcontractor arrangements cover the services it actually performs. No service shall go live until completes the Schedule 5 internal licence, Carrier, COD and payment-flow review. A contract cannot cure an unlicensed activity. Each Party shall promptly disclose a licence restriction, suspension or regulatory inquiry affecting performance. may pause any activity pending confirmation, approval or use of a licensed third-party provider.

shall not activate or submit shipments for a Merchant until: (a) current KYC and authority are verified; (b) the Merchant separately accepts Schedule 1 directly with using the approved electronic process; (c) the exact accepted version and Dashboard Commercial Terms are recorded; and (d) required risk approval is obtained. shall retain and provide the complete audit record. No wording in this master agreement alone imposes a direct payment obligation on a non-signing Merchant. remains the primary debtor under Clause 6 regardless of Merchant acceptance or collection.

Shipping/service charges and any applicable VAT treatment are only as displayed in the Dashboard for the relevant account and shipment; no fixed amount or rate is stated in this Agreement. Before label creation, the Dashboard shall show the applicable service, Carrier, charge basis, charge, VAT treatment if applicable, dimensional-weight rule and material restrictions. Acceptance creates a time-stamped record. Changes apply prospectively after notice and recorded acceptance; they do not change a completed booking except for permitted post-shipment adjustments under Clause 6. This signed Agreement prevails over conflicting website or Dashboard text, subject to mandatory law and Carrier Terms.

is the primary and independent debtor to for every shipment and account amount, whether or not collected from a Merchant or customer. Subject to Schedule 1, and the accepting Merchant are jointly and severally liable for shipments submitted through that Merchant's credentials, to the extent permitted by law. Additional adjustments may include reweighing or remeasurement, dimensional weight, remote area, address correction, storage, customs/clearance handling, failed delivery, return, abandonment or lawful disposal, prohibited or restricted goods, noncompliant packaging, inaccurate data, and later Carrier or authority assessments. may issue a supplementary invoice and debit Service Credit or set off COD after delivery, return, invoice closure or account termination. Each adjustment must identify the shipment and be supported by Dashboard, scan, weight, Carrier or authority evidence. s Dashboard commercial charge applies, not merely the Carrier's underlying cost.

The default payment method is prepaid Service Credit unless approves written credit. Service Credit is a single-purpose bookkeeping balance usable only for coordinated services; it is non-transferable, cannot be used for person-to-person payments or third-party purchases, earns no interest, and is not marketed as money, a deposit or a general payment account. Refund or final reconciliation, if any, follows the Dashboard and mandatory law. If any feature requires regulatory approval or a licensed payment provider, that feature shall not operate until approval is confirmed or the licensed provider is used. may suspend labels, pickup and services for insufficient balance, exceeded credit or overdue sums.

Unless the Dashboard identifies another lawful arrangement, the selected Carrier collects COD and remits cleared funds through the agreed settlement chain; only coordinates reconciliation and onward remittance as agent and not as a deposit-taking institution. The estimated 48-72 Business Hours (2-3 Business Days) starts only after receives cleared, reconciled funds and complete shipment records, not on delivery. may deduct authorised charges, returns, shortages, counterfeit or invalid currency, chargebacks, disputes, compliance holds and set-off amounts. shall maintain one verified bank account and promptly report changes. On closure, may retain a reasonable documented reserve for pending returns, claims or later adjustments and shall issue a final reconciliation. Regulatory approval or a licensed payment provider shall be used where required.

shall ensure that each Merchant provides accurate sender, consignee, contents, quantity, value, origin, customs, COD, weight and dimensions and uses packaging suitable for the goods and Carrier. is fully accountable for shipments submitted through credentials it issues or controls. and the Merchant shall not tender prohibited, restricted, illegal, dangerous or contraband items and shall check the shipment-specific Dashboard and Carrier list before booking. They indemnify against resulting claims, fines, seizure, loss and reasonable costs except to the extent caused by s proven fraud, gross negligence or wilful misconduct. or the Carrier may inspect, reject, hold, return, abandon or lawfully dispose of a shipment.

shall ensure the Merchant, sender and consignee timely provide every accurate invoice, identification, permit, certificate, licence, origin document, power of attorney and other document required for transport, export, import or clearance from the origin country to the destination country. The responsible account party bears all consequences of missing, late or inaccurate documents, including hold, storage, return, abandonment or lawful disposal and the related Dashboard adjustments. does not give customs, tax or classification advice and may rely on the data supplied. Customs and authority decisions are outside s control.

Claims follow Schedule 3 and the shipment-specific deadline displayed in the Dashboard or Carrier Terms. shall ensure Merchants are notified of the deadline and required evidence. Declared value is for customs and claim administration and is not insurance. Insurance or takaful applies only if separately offered in the Dashboard, selected and paid before pickup, and confirmed in writing. Without such cover, compensation is limited to the lowest of proven direct loss, the amount approved by the Carrier, and any mandatory legal limit. No exclusion or limit applies where prohibited by law, including liability that cannot be excluded for proven fraud, gross negligence or wilful misconduct. coordinates valid claims but does not guarantee acceptance or payment by the Carrier or insurer.

The Parties shall comply with Schedule 4 and applicable UAE personal-data law. Each Party is an independent controller for its own onboarding, account, fraud-prevention, billing and legal purposes. Where processes data solely on documented instructions, acts as processor for that activity. Permitted recipients include Carriers, customs, authorities, insurers, banks or licensed payment providers and approved technical subprocessors on a need-to-know basis. Each Party shall apply appropriate security, notify the other without undue delay of a material shared-data incident, support lawful data-subject requests, control cross-border transfers and retain or delete data according to law and the documented retention schedule.

Dashboard shipment records, label data, scans, weights, measurements, tracking, POD, COD, Service Credit, Carrier assessments and invoices are business evidence subject to proven manifest error. shall submit a specific, evidenced invoice objection within one calendar month after the invoice date and pay all undisputed sums. Otherwise the invoice is final, except for proven manifest error or a later Carrier/authority adjustment. A supplementary invoice may be issued when receives a later supported adjustment, including after delivery or account closure. No contractual late-payment interest applies; may recover actual documented collection costs to the extent permitted by law.

Each Party retains its existing intellectual property and grants only the limited, non-transferable rights needed to perform this Agreement. shall follow s API, credential, label and security rules, shall not alter labels or misrepresent services, and shall immediately revoke departed or compromised users. During the term and for twelve months after, neither Party shall use the other's confidential introductions, commercial terms, integration or Merchant lists to bypass the other, excluding proven prior relationships and service, collection, compliance or legal communications reasonably required to perform or enforce this Agreement.

Each Party shall comply with applicable trade, customs, consumer, tax, anti-bribery, AML, sanctions, export-control, cybersecurity and data laws. shall risk-screen Merchants and cooperate with reasonable audits of onboarding, credentials, shipment records and acceptance logs. may immediately reject, freeze or suspend a Merchant, shipment or service for non-payment, fraud, misuse, safety, sanctions, unlawful goods, licence risk, data risk, Carrier/authority instruction or failure to provide documents or security. Service may resume after the risk and any reasonable security are resolved.

This Agreement begins on the Effective Date for twelve months and renews for successive twelve-month terms unless either Party gives sixty days' written notice. may terminate immediately by written notice for fraud, unlawful or contraband goods, sanctions, insolvency, unlicensed activity, payment/COD misuse, material data or security risk, or repeated failure by or a Merchant to comply with this Agreement, Schedule 1, Dashboard Commercial Terms, Carrier Terms or law. Other material breach may be terminated if uncured within ten Business Days after notice. Accrued payment, indemnity, confidentiality, data, audit, claims, later adjustments, non-circumvention and dispute provisions survive, with an orderly final reconciliation.

UAE federal law and the laws applicable in the Emirate of Dubai govern; Dubai Courts have exclusive jurisdiction, subject to mandatory jurisdiction rules. Notices go to the designated contacts on page 1. This Agreement and each Merchant Accession may be executed electronically and in counterparts. The acceptance system shall retain identity and authority evidence, the exact accepted version, date/time, email or mobile verification, OTP where used, device/IP data where lawful, and a tamper-evident audit trail. This Agreement and its Schedules are the entire agreement. Amendments require authorised written or recorded electronic acceptance. Severability, no waiver, independent contractors and force majeure apply. Arabic prevails to the extent permitted by law.

The Merchant applies to use shipping services coordinated by through the account and directly agrees with to this Schedule, the applicable provisions of the Master Agreement, the Dashboard Commercial Terms and Carrier Terms. This direct acceptance creates the Merchant's obligations from the acceptance time. is not authorised to accept this Schedule on the Merchant's behalf unless a valid written power of attorney is verified and retained.

The Merchant warrants that its legal, licence, beneficial-owner, authorised-person, bank and contact information is complete and current; it shall provide requested evidence and report changes promptly. The signatory confirms authority to bind the Merchant but gives no personal guarantee unless separately signed. The Merchant controls all users, API keys and credentials and is responsible for shipments submitted through them until access is revoked and is notified.

The Merchant is directly liable to for every shipment and adjustment submitted through its Merchant ID. To the extent permitted by law, the Merchant and are jointly and severally liable; payment by one discharges the other only to the extent paid and no amount is recovered twice. The Merchant authorises to debit Service Credit, issue supplementary invoices and set off amounts against COD due for that Merchant. Shipping/service charges and any applicable VAT treatment are only as displayed in the Dashboard; no fixed amount or rate is stated here.

The Merchant warrants accurate shipment data, lawful goods, correct customs description/value, and Carrier-compliant packaging. It shall not tender prohibited, restricted, dangerous, illegal or contraband goods. Any difference between declared and actual or volumetric weight or dimensions is the Merchant's responsibility. The Merchant shall pay all resulting Dashboard adjustments, including reweighing, remote area, address correction, storage, customs handling, failed delivery, return, disposal, non-compliant packaging and later Carrier assessments.

The Merchant shall timely provide and cause the sender or consignee to provide all documents needed from origin to destination. Missing, late or inaccurate documents may cause hold, storage, return, abandonment or lawful disposal. The Merchant bears all resulting Dashboard adjustments and return consequences. may rely on supplied data and does not provide customs, tax or classification advice.

The Merchant must submit a complete claim within the shipment-specific Dashboard or Carrier deadline with proof of value, photos, original packaging and all required evidence. Declared value is not insurance. Optional insurance/takaful applies only if offered, selected, paid and confirmed before pickup. Without it, compensation is limited as stated in Schedule 3 and mandatory law.

The Merchant authorises the lawful COD collection and settlement flow shown in the Dashboard. The estimated 48-72 Business Hours starts only after receives cleared and reconciled funds and complete records. Deductions may be made for authorised charges, returns, shortages, counterfeit or invalid currency, disputes, chargebacks, compliance holds and set-off. Remittance is only to the Merchant's verified bank account below; changes require renewed verification. Final reconciliation follows account closure, subject to a reasonable documented reserve for pending items.

The Merchant authorises processing and necessary disclosure of sender, consignee, identity, customs, payment and shipment data for booking, carriage, tracking, delivery, COD, claims, fraud prevention, security and legal compliance, subject to Schedule 4 and applicable law. The Merchant confirms it has a lawful basis to provide the data and will give required notices to senders and consignees. It shall keep contact information current and monitor operational notices.

Dashboard, scan, weight, tracking, POD, COD, Carrier and invoice records are business evidence subject to proven manifest error. The Merchant shall object to an invoice or supplementary invoice with specific evidence within one calendar month of its date and pay undisputed sums. Otherwise it is final, except for proven manifest error or later supported Carrier/authority adjustment. No contractual late-payment interest applies.

may immediately reject, hold, suspend or terminate the Merchant's access for non-payment, fraud, misuse, safety, sanctions, unlawful goods, licence, data or security risk, Carrier/authority instruction, missing documents or repeated breach. The Merchant may stop future use by written notice, but shipment completion, accrued payment, claims, returns, later adjustments, data, confidentiality, indemnity and dispute obligations survive.

UAE federal law and laws applicable in Dubai govern; Dubai Courts have exclusive jurisdiction subject to mandatory rules. Electronic acceptance is valid only if the system records the Merchant's legal identity, signatory authority, exact Schedule and Dashboard version, date/time, verified email/mobile, OTP where used, and a tamper-evident audit trail. The Merchant may download or receive the accepted copy. Arabic prevails to the extent permitted by law.

This Schedule, the incorporated operational Schedules, the applicable provisions of the Master Agreement and the accepted Dashboard Commercial Terms form the entire direct shipping-services agreement between and the Merchant. A material amendment requires written or recorded electronic acceptance and applies prospectively. No personal guarantee arises from a company officer's signature unless separately and expressly signed.

Each Party is an independent controller for its own KYC, account, billing, fraud, legal and business purposes. For processing performed solely on documented instructions, acts as processor and shall process only for the agreed services, law or documented instructions. If instructions appear unlawful, may suspend the processing and notify

Data may include Merchant owners and users, sender/consignee names, addresses, contacts, IDs, signatures, bank/COD details, customs documents, shipment contents/value, tracking, POD, claims, device/IP and audit logs. Purposes are onboarding, booking, carriage, customs, delivery, COD, claims, support, reconciliation, fraud prevention, security, analytics necessary for service, and legal compliance. Data shall not be sold or used for unrelated marketing without a separate lawful basis.

Necessary data may be disclosed to selected Carriers, customs and authorities, insurers, banks or licensed payment providers, hosting/support subprocessors and professional advisers under confidentiality and security duties. Cross-border transfers shall use a lawful transfer basis and safeguards required by applicable UAE law. and each Merchant shall provide legally required notices to senders and consignees before collection.

Each Party shall maintain access control, least privilege, multi-factor authentication where appropriate, encryption in transit and at rest where proportionate, logging, vulnerability and patch management, backups, staff confidentiality, incident response and secure deletion. Credentials shall not be shared. Departed, compromised or unnecessary access shall be revoked promptly. Material security evidence shall be provided on reasonable request, subject to confidentiality and security restrictions.

A Party discovering a material incident affecting shared data shall notify the other without undue delay after confirmation, provide known nature, affected data and subjects, likely consequences and mitigation, preserve evidence, and cooperate with lawful notifications. No notification admits liability. Public or regulator communications shall be coordinated where lawful and practical.

Each Party handles requests for data it controls and shall reasonably assist the other with access, correction, deletion, restriction, objection, portability or complaint requests where applicable. Identity shall be verified and the request logged. A Party shall not respond on the other's behalf unless authorised or legally required.

Data is retained only for active service and documented legal, customs, tax, claims, fraud, accounting and limitation periods. On termination or written instruction, processor-held data shall be returned or securely deleted unless law requires retention. Backups may remain until ordinary secure rotation, protected from active use. Each Party shall maintain a written retention schedule and deletion evidence.

shall maintain a current list or categories of material subprocessors and provide reasonable notice of material changes. may object on documented data-protection grounds. Once yearly, or after a material incident, a Party may request proportionate evidence or an audit by an independent professional, without access to unrelated confidential or security-sensitive information.